The Office of Information Technology (OIT) provides support for faculty, staff and students in the areas of academic computing, administrative computing, institutional relations, media services, training, and support solutions.

Shorter College maintains a network infrastructure that connects all academic buildings and residence halls while providing faculty, staff, and students Internet access from any computer on all four campuses. Each classroom and office has a minimum of one dedicated data port. Each residence hall room is equipped with dedicated, high-speed internet access on a “port per pillow” ratio. In addition to cabling and data ports in all classrooms, wireless access points throughout the campus allow Internet access wirelessly with laptop or notebook PCs. Strategic placement of these access points grants Internet access in all classrooms and most common student areas such as the courtyards and cafeteria.

Shorter College’s network provides users with a wide range of campus computing resources including the SCHOLAR web portal, the Shorter College Homepage for Online Learning and Academic Resources, a central point of reference for all campus community members. The SCHOLAR portal allows students, faculty and staff to view announcements, bulletins, calendars, class schedules, links, user groups, personal account information and email in conjunction with a learning management system and other in-house applications such as the Shorter College Helpdesk and Email. You only need to log in with your SCHOLAR ID and pin to have access to these and other valuable resources from anywhere in the world. Each student, faculty and staff member receives his or her account information and SCHOLAR ID upon arrival to campus. For security reasons, this information should be kept confidential.

OIT HELPDESK

The Shorter College Helpdesk, located in the Office of Information Technology suite in the basement of Sheffield-Thompson, serves as the central contact point for all OIT services. To request technical assistance - including hardware or software problems, repairs to Shorter College equipment, or Email problems - faculty, staff, and students can open a helpdesk ticket online.

To open a ticket, go to http://scholar.shorter.edu and click on the HELPDESK link under the “Campus Resources.” You will need your SCHOLAR ID and PIN to submit a ticket. If you do not have a SCHOLAR ID and PIN or have general questions, you can contact the Helpdesk at 706-233-7400 or 1-800-868-6980 extension 7400. The hours of operation are Monday through Friday from 8:30 AM to 5:00 PM.

IT Staff

	Grant Carmichael Director, Office of Information Technology 706-233-7400 gcarmichael@shorter.edu Grant Carmichael is the Director of Information Technology at Shorter University and has over 10 years experience in Information Technology within higher education.  Before coming to Shorter, Carmichael worked in Research and Development at Kennesaw State University where he maintained identity management systems and supported the advanced implementation of middleware infrastructure components and distributed computing services.  Today, Carmichael manages all aspects of the information technology strategy and operations for Shorter University.  He holds a Bachelors degree of Science in Information Systems from Kennesaw State University and a Masters in Business Administration from Shorter. Certifications include: Red Hat Certified Technician, Network+, Security+, and Microsoft Certified Professional.
	Donnie Nesbitt Manager of Academic Computing 706-233-7400 dnesbitt@shorter.edu Responsible for all aspects of academic software, including Scholar, PowerFaids and Ad Astra. Studied computer engineering at Southern Tech.
	Eric Hall Systems Administrator 706-233-7400 ehall@shorter.edu Assists the network engineer in maintaining hardware infrastructure and oversee all computer lab operations and manage IT student workers. Holds a Bachelor of Science in information technology from Southern Polytechnic State University.
	Vicky Drnek Help Desk Support & IT Trainer 706-233-7400 vdrnek@shorter.edu Provide initial support for faculty, staff and students with IT issues.  Provide instructional training to faculty and staff in the use of Micorsoft®2007 Office Programs, Moodle and other related software applications. Received B.S. Education – Honor Graduate in History- Jacksonville State University-Jacksonville, AL. Certified: Microsoft® Office Specialist 2003 and IC3 Certified.
	Travis Kettering Senior Network Architect 706-233-7400 tkettering@shorter.edu Responsible for maintaining and designing the college's support network. Graduate of Strayer University with a bachelor’s degree in internetworking technology and is also certified in CCNA and CCNP, which both relate to computer networking, installation and troubleshooting.
	Jonathan Mitchell Systems Support Specialist 706-233-7400 jbmitchell@shorter.edu Supports the Systems Administrator in managing Helpdesk and student workers. Also assists IT staff in Atlanta campuses. Graduate of Shorter College with a bachelor’s degree in computer information systems and A+ certified.