A Georgia Baptist Institution
|OFFICE OF INFORMATION TECHNOLOGY|
The Office of Information Technology provides assistance with the setup and breakdown of presentation equipment for meetings, non-classroom presentations or other special events.
OIT will only provide limited support to non-Shorter owned presentation equipment.
The Office of Information Technology will provide staff and full-time faculty with a desktop computer or a laptop. Damage to Shorter equipment as a result of carelessness, neglect or malice will be borne by the user or the user’s department.
Desktops provide will include:
Any additional equipment requested outside of what OIT provides, such as larger monitors, extra monitors, wireless keyboard, etc., will have the cost borne by the requestor’s department. Departments are prohibited from purchasing desktop computer without the consent of OIT.
Laptops are only provided to staff members if their position requires that they work remotely in order to perform their duties. Any requests for a laptop for individuals who do not require one to perform their duties remotely will have the cost difference between a desktop and laptop borne by the requestor’s department. Departments are prohibited from purchasing laptops without the consent of OIT.
The Office of Information Technology maintains a small inventory of equipment for the purposes of checkout. This equipment is available to Staff, Faculty and student organizations on a first-come, first-serve basis. Equipment cannot be reserved in advanced and can only be checked out for a maximum of 1 week.
Checkout equipment does not include:
All requests for equipment checkout should be made via the Shorter University’s helpdesk at email@example.com or 706-233-7400 and picked up from the OIT offices in the basement of the library.
The Office of Information Technology does not provide support or service to any non-Shorter owned devices with the exception of assisting users with connecting to the Shorter University’s wireless network. In attempting to connect a user to the wireless network, if the OIT technician determines that there is an issue with the device, then it is the responsibility of the user to seek out support or service for that device.
The Office of Information Technology provides support for classroom, lab and departmental multi-function printers. Any issues experienced with these devices should be reported to the Shorter University helpdesk at firstname.lastname@example.org or 706-233-7400. Please do not attempt to resolve the issue by physically manipulating any of the features or movable parts on the printer.
All software purchases should be assessed and approved by the Office of Information Technology to ensure compatibility, perceived functionality and to review licensing agreement. All software for approval should be submitted to OIT using the Software Purchase Approval form. Any software purchased without the knowledge or consent of OIT may result in that software being unsupported by OIT. All software licenses must be filed with OIT.
The Office of Information Technology provides support for the following University applications:
Any issues experienced with these applications should be reported to the Shorter University helpdesk at email@example.com or 706-233-7400.
The Office of Information Technology provides limited support to the following departmental applications:
Limited support includes:
Any issues experienced with these applications will need to be submitted by the application owner to the appropriate vendor.
The Office of Information Technology does not provide support for custom applications or reports.
The Office of Information Technology will provide basic training for University applications. Those applications include:
Additionally, beginner level training is also provided for the following:
The Office of Information Technology will not provide training for any custom applications or reports. Training for these items will need to be performed by the application/report owners/creators.
The Office of Information Technology does not recommend the use of cloud storage and does not provide any support for such services.
The Office of Information Technology will provide VPN access to Staff members with an exempt status per manager’s approval. Users using VPN on a device other than a University issued devices must ensure that the device:
Failure to comply will result in the removal and denial of VPN permissions. Requests should be submitted by the department manager via the Helpdesk at firstname.lastname@example.org or 706-233-7483.
Wireless & Network Access
Any Shorter Alumni can request access to the Shorter University wireless network by contacting the Alumni and Development office at 706-291-5341.
University Sponsored Guest
University sponsored guest may request access to the Shorter University wireless network. Requests must be submitted by the staff or faculty member sponsoring the guests with the following information:
All requests must be submitted at least 3 business days prior to the arrival of the guest via the Helpdesk at email@example.com or 706-233-7400.
Shorter University does not provide wireless access to vendors.
Email services are available for faculty and staff to conduct and communicate University business. Personal email services should not be used when conducting University business. Email services are provided only while a user is employed by Shorter and once a user's electronic services are terminated, employees may no longer access the contents of their mailboxes. All Shorter business should be conducted using an email account ending in “@shorter.edu”.
Email services are available for students to support learning and for communication by and between Shorter personnel and themselves. The services are provided only while a student is enrolled in the University and once a student's electronic services are terminated, students may no longer access the contents of their mailboxes. All Shorter communication should be conducted using the Shorter provided email address.
Friends of Shorter
Individuals with special relationships with Shorter, such as alumni or official visitors, who are neither employed nor enrolled at Shorter, are granted limited email privileges, including an email address, commensurate with the nature of their special relationship. Shorter is free to discontinue these privileges at any time.
The Shorter email system shall not to be used for the creation or distribution of any disruptive or offensive messages.
Third party email services will not be used for the transmission of critical information unless they have been vetted by the Office of Information Technology to meet security compliance standards to the level of protection required by law or regulation.
| SHORTER UNIVERSITY • 315 Shorter Avenue • Rome, Georgia 30165 • Phone: 800-868-6980 • www.shorter.edu
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